Create Profile

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Are you already an Online Banking client with U by BB&T?

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If you have already started your mortgage process online log in to continue. All fields are required unless noted (optional).

Account Information

Title

First name

Middle name (Optional)

Last name

Suffix

Date of birth

Contact Information

Email address

Confirm email address

Phone number

We ask you to create a user name, password, and set up security questions so we can keep your information secure. Creating a profile also lets you save your work at any time and complete your application at your convenience.

User ID and Password

User ID

User ID requirements

Must be between 8 and 15 characters
No spaces or special characters
First letter must be a letter
No more than 3 characters in sequence

Password

Confirm password

Password requirements

Must be between 8 and 12 characters
Cannot be the same as User ID
No spaces or special characters
Must contain 1 letter and 1 number
No character repeated more than twice in a sequence
No more than 3 characters in sequence

Security Questions

Question 1

Answer 1

Question 2

Answer 2

Question 3

Answer 3

Frequently Asked Questions

How do I know my information is secure?

Ensuring the security of your personal information online is a top priority for us. We use firewalls and encrypt your information with Secure Sockets Layer (SSL) technology. SSL converts sensitive data transmitted between your computer's browser and BB&T into a secure code that cannot be read by unauthorized parties.

Why do I have to set up a customer profile?

Establishing a customer profile will enable you to return to your saved information later. For example, if you need to locate or confirm something, you can save what you have entered and come back at your convenience. Later on in the process, you'll need to access your information, get status updates, and perform actions such as reviewing and electronically signing certain documents and disclosures.